Why can't I complete the Kobo Touch firmware upgrade or Desktop upgrade?

Upgrade for Kobo Touch and Kobo Desktop

If you have recently tried to download an upgrade for Kobo Touch or Kobo Desktop and experienced a problem with this upgrade, we apologize. You'll find steps below that will bring your eReader and Kobo Desktop back to normal. These steps are also required if you got the message 'Oops... I cannot open' when opening a book, or if you see a screen that continually shows scrolling squares.

Your books will be safe in your library. Once you've completed the troubleshooting steps, simply sync your eReader to get your books.

If you prefer, you can watch a short video tutorial which shows you how to complete these steps here. (Mac users, click here.)

Note: During the update process your eReader may have run out of battery and you may need to charge it before resolving upgrade issues.

First try uninstalling and reinstalling Kobo Desktop. You can download a new version of Kobo Desktop by visiting http:/www.kobosetup.com

On a Mac computer:
  1. Open your Applications folder in Finder
  2. Right-click Kobo and click Move to Trash
On a Windows computer:
  1. From the Windows Start menu, click Control Panel.
  2. Click Add/Remove Programs or Uninstall a program (depending on your version of Windows).
  3. Click Kobo from the list of installed applications.
  4. Click Uninstall/Change.
  5. Click Uninstall.
  6. Click Close.
Reinstalling Kobo Desktop only takes a few minutes. After you've reinstalled Kobo Desktop you can complete setup for your Kobo Touch, perform a sync, and start reading again.

To reinstall Kobo Desktop:

For Windows
  1. Navigate to the Kobo Desktop download page.
  2. Click Download Now.
  3. Save the file somewhere you will remember (for example, to your Windows Desktop).
  4. Once the download is complete, find the downloaded file.
  5. Double-click the saved file.
  6. Follow the installation wizard.
For Mac
  1. Navigate to the Kobo desktop download page.
  2. Click the Download Now.
  3. The file should download to your Macintosh Desktop or your Downloads folder.
  4. Double-click the file that you have downloaded.
  5. A new icon with a similar name will appear and a Finder window may open automatically
  6. If Finder doesn't open, double-click the new icon and it will open the Finder window.
  7. Copy or drag the new icon (the one that appeared when you opened the dmg) to your Applications directory.

Now sync your Kobo Touch.

After you’ve installed the latest version of Kobo Desktop, you’ll have to sync your Kobo Touch with Kobo Desktop.

To sync your Kobo Touch:

  1. Connect your Kobo Touch to your computer using a USB cable.
  2. Start Kobo Desktop.
  3. Click the Sync icon.

Still not working?

If your Kobo Touch still isn’t working, you may have to perform a factory reset.

Note, a factory reset will return your eReader to its original settings. You'll have to sync with Kobo Desktop again after the reset to get your books. You'll need an unfolded paperclip to do a factory reset.

To do a factory reset:

  1. While pressing and holding the Home button, turn your eReader over and locate the small hole on the back.
  2. Slide one end of the paperclip into the hole.
  3. Press gently until you feel a click. Don't release the Home button yet. You'll see a flashing light next to the power button.
  4. Remove the paperclip.
  5. When your eReader says "Restoring..." let go of the Home button.
  6. When your eReader finishes restoring, connect your it to your computer using your USB cable.
  7. Open Kobo Desktop, and sync your eReader.

If you're still experiencing a problem, please contact Customer Care.

 

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