Why won't my computer see my eReader?

What to do if your computer doesn't see your Kobo eReader

If you connect your eReader to your computer and tap Connect, but your computer doesn't recognize your eReader, here are some other things you can try:

  1. Make sure the USB cable is properly connected to both your eReader and your computer.
  2. If you were using a USB hub, try connecting your eReader directly to your computer (try connecting without the hub).
  3. Try using another USB port on your computer.
  4. Try using another micro USB cable.
  5. Restart your computer.

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