How do I troubleshoot Wi Fi issues?

Troubleshooting wireless issues

Here are some troubleshooting tips to try.

Password issues:

You need a password to join some Wi Fi networks. You will see a  lock icon next to the name of any password-protected network when a scanned list is presented. These passwords are sometimes called 'keys'. The network administrator should be able to give you this.

If you can't connect to a protected network but you know you entered the password correctly, try adding the network manually.

Issues finding your network:

If you're having trouble connecting to Kobo over Wi Fi because you can't find the network you want, here are some things you can try:

  • Check that you are within range of the network
  • Check that the network is available

Checking that you're within range:

Every wireless network has a range. A range is the area in which you can connect to the network. The average range of a home network is between one hundred and three hundred feet. When you are outside of a network's range your eReader is too far away to connect.

Checking that the network is available:

There are a number of reasons why a network may not be available. If a network is provided by a business (like an Internet cafe) it may only be available during certain hours. If there is a power failure or other technical issue, the hardware running the network may stop working. If the network is unavailable you will not be able to connect to it.
You can use another Wi Fi device (like a smartphone or Wi Fi-enabled laptop) to see whether your network is available.

If your network is available and you are within range, but your eReader still doesn't list it as an available network, you can try adding the network to your eReader's list yourself.

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